(English) Use A Fictional Tony To Maintain Your Customer Relationships
(English) I recently heard a story about a sole proprietor business owner with a fictional employee in his ‘accounts department’ named Tony. This fictional...
(English) Look For The Simplest Solution
If you're running a small business, you can't afford the luxury of complex solutions when there are simple solutions to be had. Consider a story I ...
(English) Hiring Your First Employee For Your Service Business
(English) Firstly, congratulations. You're busting out of the single person box, and you're taking the first steps towards a much larger and more sustainab...
(English) Get To The Point First
(English) I used to inadvertently frustrate other people with my verbosity. A client would ask me a question, and I would give them a 10 sentence backgr...
(English) It Begins
(English) This blog will be a running journal of MakeLeaps, along with a series of articles and posts that will be of value to business owners. MakeLeap...