Become a Better Manager By Managing Less

Micro-management is the key error most people make when they hire their first staff member. 8 years ago, I made this mistake with my first staff member. At the time though it wasn’t micro-management. I was helping him. I knew…

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Use A Fictional Tony To Maintain Your Customer Relationships

I recently heard a story about a sole proprietor business owner with a fictional employee in his ‘accounts department’ named Tony. This fictional employee’s job is client-related administration, such as sending invoices, and following up on late client payments. This…

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